General Terms - Personal Data

GENERALLY

• This website is an online store selling machines, tools, and various items for home and professional use. It is the electronic presence of the sole proprietorship Tsichlis Evangelos, based in Neapoli Lasithi, Crete (opposite the stadium).
• Our company aims to protect the consumer in accordance with the applicable Law. All transactions you carry out through www.tsixlis.gr are governed by international, European and Greek law that regulates issues related to electronic commerce, as well as by the Consumer Protection Act (Law 2251/1994) that regulates issues regarding distance selling. We point out that the user of the online store www.tsixlis.gr must accept the terms of use before any transaction with our store.
• The content of the website and the logo of www.tsixlis.gr are the property of the company with the name Tsichlis Evangelos. Your access to this website should not be construed as granting, by implication or otherwise, any license or right to use any articles, photographs, designs or symbols appearing on this website without our prior written consent or that of any third party owner.

PRODUCT WARRANTIES

• The machines and tools are accompanied by the official guarantee of the respective manufacturer.
• The validity period and terms of the guarantee are defined by the manufacturer.
• The product that is covered by the manufacturer's warranty can be sent for repair either to our store, or directly to the corresponding agency.
• The product must be accompanied by the proof of purchase or invoice and meet the terms of the warranty.
• In the event that the product is sent to our store for repair, the costs of transporting the product are borne by the customer.
• The product must be used for the task for which it is intended and in accordance with the instructions in the user manual.

TERMS OF RETURN OF PRODUCTS - EXCHANGE OF PRODUCTS

• In case you want to return a product, you must contact our store within 5 days from the day you received the product and inform about the reason for returning the product.
• The product packaging must not have been tampered with in any way and the product must be in the condition you received it.
• When returning the product, it must be accompanied by the purchase receipt or the invoice.
• The product must be returned within 10 working days from the date of receipt by the buyer.
• Shipping costs are borne by the buyer.
• In case the above conditions are not met, the product is returned to the buyer.
• You can exchange the product you are returning for another of equal or greater value.
• In the event that a proven defective product is found, our company undertakes the costs of returning the product and its immediate replacement. In this case, please contact us with the details of the product defect.
• For your convenience, we recommend that you inspect the product packaging upon receipt for any obvious damage to the packaging that may have occurred in transit.

CANCELLATION OF AN ORDER

• An order is only canceled when it has not been delivered or is not in the process of being shipped.
• You must contact us by phone to proceed with the cancellation of your order.
• Prices of products sold
• All product prices include VAT.
• Prices do not include transport costs.
• You can be informed about transport costs by phone or by sending a message to info@tsixlis.gr .

TIME OF SHIPMENT OF PRODUCTS

• Our products, if available in our store, are usually shipped within 1-5 business days depending on the shipping location.
• The above deadlines do not apply during periods of extreme weather or strikes and in any case of force majeure that may affect the transport time.
• In addition, our online store reserves the right to deliver orders in the event that its products are orderedare not available in our store or from the respective supplier.
• In these cases we take care of informing you immediately.

PERSONAL DATA

• A necessary condition for the initiation of mediation between us is the disclosure by you of some of your personal information.
• When you place an order, as well as when you register as a user on our website www.tsixlis.gr, you will be asked for your name, billing address and the address to which the products will be shipped (if different), your phone number , your e-mail address and your date of birth (optional).
• In no case will you be asked for other personal information such as credit card number or other codes other than the user code you stated during your registration.
• tsixlis.gr , obeying the principles of the protection of personal data provided by the relevant laws and international conventions, will not proceed with any unfair use and without your prior approval.
• The information you provide during registration will only be used to ship your order and to update you on its progress.
• In addition, your electronic address (e-mail) may be used to send advertising material from our company, such as information about new products or offers.
• You can stop receiving updates (newsletters) at any time by sending a message to info@tsixlis.gr or by pressing unsubscribe at the bottom of the newsletter you have received.
• Also, you can at any time delete your account and together with all the information you have declared during your registration.
• tsixlis.gr in no way discloses, publicizes, sells, exchanges the personal information and information you entrust to us.

BEST PRICE

Our company, with the aim of improving the services it provides, has integrated the BestPrice 360º tool into this website, in the context of extracting statistical data and performance data from the participation of its online store in the corresponding product price comparison platform BestPrice.gr, in which it participates .

BestPrice 360º allows anonymous data to be transmitted to BestPrice.gr, regarding the activity of visitors to this website (such as a visit or online order) for the extraction of the corresponding statistical results and for the improvement of marketing actions.

In addition, only if you have given your consent to save orders through the corresponding option in your BestPrice profile, every order you place online will automatically be saved in your BestPrice profile.

This feature serves exclusively to store the basic order details (such as order code, products, etc.) without transmitting any personal data contained in your order. This possibility is in no way related to the processing of the order, for which our company is responsible and responsible.

For more information on the possibility of storing your orders at BestPrice.gr, click here .